NQAS - HWC ( DR.AMIR )

Standard H4: The facility measures service quality indicators

DR.AMIR

  • This standard is concerned with indicators measuring service quality provided by HWC (SC) like Patient/relatives perception about services provided, Waiting time, availability of drugs & diagnostics, availability of information etc.

  • ME H4.1: The facility regularly measures patient and visitor satisfaction.

    (Focuses on gathering feedback/satisfaction scores from care-seekers and their family members regarding services received, staff behavior, cleanliness, and overall experience).

  • ME H4.2: The facility monitors key service quality indicators related to waiting time, availability of essential items, and information disclosure.

    (Focuses on tracking operational quality metrics—such as patient waiting times at registration, consultation, and pharmacy, availability rates of essential medicines and diagnostics, and adequacy of patient orientation/information sharing).

NQAS - HWC

Contacts

+91 9600884681
dr.amirthadurai@gmail.com

Address :

Tharamangalam -636 502
Salem