Standard H2: The facility measures efficiency indicators
This standard contains indicators that measure efficiency of processes and human resources working in HWC (SC) such as OPD per MLHP, Home visits conducted by ASHA/MPW/ANM, time taken from identification of the cases to initiation of treatment etc.
Review of records can be done to assess that these indicators have been measured correctly.
ME H2.1: The facility measures efficiency indicators related to human resource productivity and service delivery processes.
(Focuses on monitoring operational efficiency metrics such as daily OPD load per MLHP/CHO, number of home visits conducted by ASHA/MPW/ANM, and average turn-around time for laboratory diagnostic reports).
ME H2.2: The facility monitors efficiency in clinical management and continuity of care.
(Focuses on measuring the time taken from initial screening or case identification to treatment initiation, tracking referral follow-ups, and monitoring drug inventory turn-around times).
NQAS - HWC
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