Standard G2: The facility has established system for patient and employee satisfaction
The standard is concerned with having measurement of patient and employee satisfaction.
This includes periodic patients’ (including the health seekers from community, relatives of patients’) satisfaction survey, analysis of the feedback and preparing action plan.
Assessors should review the records pertaining to patient and employee satisfaction survey to ascertain that feedback of the patients and employees are taken at prescribed intervals.
ME G2.1: The facility measures patient/care-seeker satisfaction on a periodic basis.
(Focuses on conducting structured patient satisfaction surveys—including community health seekers and patient relatives—at prescribed intervals, recording responses, and maintaining feedback logs).
ME G2.2: The facility measures employee satisfaction on a periodic basis.
(Focuses on gathering feedback and assessing satisfaction levels among facility staff, healthcare providers, and community health workers regarding working conditions, safety, and operational support).
ME G2.3: The facility analyzes satisfaction feedback and prepares action plans for improvement.
(Focuses on reviewing survey results, identifying key grievances or operational gaps, formulating time-bound corrective action plans, and taking demonstrable steps to address patient and staff concerns).
NQAS - HWC
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Salem