Standard B3: Services are delivered in a manner that are sensitive to gender, religious & cultural needs and there is no discrimination on account of
The Standard ensure services provided are sensitive to gender, religious & cultural needs.
It includes specific precautions to be taken, while providing care to vulnerable patients viz. HIV, leprosy infection, abortion, teenage pregnancy, etc.
The standard measures the awareness among patients and the community about patients’ rights and responsibilities.
The standard also ensures establishment of defined protocol and procedures for grievance redressal.
ME B3.1: Services are provided without any discrimination based on gender, caste, creed, religion, or socio-economic status.
(Focuses on ensuring equal access, non-judgmental care, and sensitive treatment for all care-seekers without bias).
ME B3.2: Privacy, dignity, and confidentiality of patients are maintained during clinical examination and care delivery.
(Focuses on provision of privacy curtains/screens in consultation and procedure areas, respectful communication, and secure handling of sensitive health records like HIV, leprosy, pregnancy, or mental health).
ME B3.3: Patients and community members are aware of their rights and responsibilities.
(Focuses on displaying the Patient Rights and Responsibilities Charter in local languages and promoting patient empowerment).
ME B3.4: The facility has an established mechanism for grievance redressal and feedback collection.
(Focuses on the presence and accessibility of a suggestion/complaint box, regular analysis of patient feedback, and prompt action on grievances).
NQAS - HWC
Contacts
+91 9600884681
dr.amirthadurai@gmail.com
Address :
Tharamangalam -636 502
Salem